The "Crisis Intervention Techniques for First Responders" course aims to prepare responders to handle mental and behavioral disorders during emergencies. It emphasizes negotiation as a key tool for defusing situations, though it recognizes negotiation isn’t always possible. The course combines academic learning, practical skills, and document analysis to build responders’ capabilities. Participants practice in real-life scenario recreations, gaining hands-on experience. Overall, the course equips first responders with knowledge, skills, and tactics to manage crises with empathy and professionalism, prioritizing safety and well-being.